Isos Housing

'JTM has been, and continue to be a fantastic partner and give complete peace of mind that any laundry related issue will be addressed quickly and efficiently. JTM not only service the contract to an exceptional standard, but have also helped us build an asset register of all our equipment so that we can plan our replacement programme.' Dan Gibson, Procurement Manager, Isos Housing

Background The Isos Group is a prominent social housing landlord who manage more than 17,000 homes across the North East. They first contacted JTM three years ago as they were having constant break downs which were resulting in complaints from residents. Their communal laundry stock was made up of various makes of machine and there was no asset register or control maintenance system in place. The solution JTM started by visiting every site, servicing and cataloguing all the equipment. They then recommended which equipment should be replaced and created an accurate asset register. This would enable JTM to monitor performance site by site and record the age and condition of all equipment. Isos choose JTM’s Comfort Care package, meaning they could receive a callout within 8 hours of reporting a breakdown – 365 days a year. As time has progressed JTM have standardised the use of Miele Little Giant laundry machines – the availability of spare parts meaning JTM can upload their 94.6% first-time fix rate. The Result Isos have been delighted with the efficiency of the process and the performance of their new laundry systems. Their residents are very satisfied with high-functioning machines and the limited disruptions caused by minimal downtime. JTM’s original contract with Isos was for two years with potential uplifts based on performance. They are now on their second uplift contract and enjoy a very positive professional relationship.