Going the Extra Mile in Service and Support

Many companies in our industry provide a good service, with helpful employees and a commitment to find solutions to your commercial laundry problems and challenges.

However, we decided that a “good” service wasn’t good enough for you, our customers, so we decided to implement a “Going the Extra Mile” service guarantee that means we are committed to providing exceptional levels of service and support, that will exceed your expectations

We will make sure that we;

• Answer the phone within 4 rings and answer your queries quickly and honestly
• Guaranteed 8 hour response to fix broken machines
• Deliver a first fix rate of over 94%, 24/7 365 days of the year
• Provide troubleshooting telephone support to fix minor problems quickly
• Free site surveys to help you plan and design your laundry room Continue to be an accredited Miele trainer, so we can train our own engineers and your employees Keep a life time history of your equipment, so we know the service history and any problems your machines have encountered
• Continue to develop unique and innovative products only available from JTM Service, such a
  • Aquados detergent sachets that make sure you use the right dose each time you wash
  • Spot stain removal for removing spot stains from textiles
  • Sterile air purifiers to help reduce infection rates in high risk areas in nursing homes and hospitals

Our Commitment to You
We know that your standards are high and we make sure that the quality of our work is exceptional. Our integrity ensures that we always deliver excellence in all aspects of the work we undertake, using industry best practice and the most appropriate technology available. Making the promise that we will always go the extra mile for you.