Broken machine? We’ve got a 94.6% first-time fix rate!

We’re industry-leading commercial laundry equipment specialists and it’s a status that we’re incredibly proud to have achieved.

Over the last 30 years, we’ve consistently not just met, but exceeded our customers’ expectations and are renowned for our world-class maintenance service.

We’ve dealt with many a breakdown during this time and understand only too well the detrimental impact they can have on day-to-day operations.

 

It’s why we’ve always strived to minimise downtime and get our customers’ machines up-and-running again as quickly as possible and it’s our 94.6% first-time fix rate that’s enabled us to do this.

 

As part of our Comfort Care cover service, we’ve worked hard over the years to get our first-time fix rate up to 94.6%. This means that when a problem occurs, our experienced engineers will assess the situation and get to work on sorting it straightaway.

It’s always been our mission to improve the efficiency of our customers’ businesses and make sure they’re getting the very best results from their laundry equipment. In fact, it’s an approach that can help reduce the likelihood of breakdowns occurring in the first place.

Commercial laundry machines are large and complex. However, with spare parts in stock, and 350,000 available on next day delivery, we make sure we don’t cause unnecessary delays to our customers’ repairs simply because we’re waiting on spare parts.

But it’s not just our ability to access the right parts that helps us pretty much put things right first time around, it’s our extensive experience and expertise, that makes our 94.6% first-time fix rate possible too.

One of the cornerstones of our business is providing an excellent service that’s delivered by excellent people. Our dedicated team includes engineers, office staff, sales personnel and senior management, who are all signed up to an on-going programme of personal development. This makes sure we’re continuously improving our service and maintaining our 94.6% first-time fix rate – now and for many years to come.

 

For more details about our service and repair packages or to find out more about our 94.6% first-time fix rate, get in touch with our team of specialists on info@jtmservice.com or 0800 652 5692.

 

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